Returns & Exchanges
At CT Carbon, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging with all tags attached to ensure they remain protected during transit.
Ship It Back
Affix the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing